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'This has made my day.' 'I can’t believe it. This makes such a difference.'
Focus identified a solution to make Nuance PDF documents open more quickly. As a result, Information Compliance Team members estimate that they'll save 18.5 days per year of casework time.
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What benefits can you achieve through working with Focus?
Striving to deliver projects that help stakeholders achieve the benefits they want is at the heart of everything Focus does. A ‘benefit’ is the medium to long term positive impact achieved from implementing improvements.
The Focus Programme identifies the following types of benefits:
- Enhanced experience of staff/customer
- Increased efficiency
- Reduced cost
- Increased revenue
- Greater compliance resulting in reduced risk
- Improved quality of service
- Improved contribution to environmental sustainability
Some projects / interventions may help achieve one particular benefit; others may help achieve benefits across a wider range of categories.
Why do benefits play such a central role for Focus?
For any improvement project, the question should always be asked: ‘So what?' What positive impact does this achieve?’ This is the crucial question that identifies, and keeps our focus on, the stakeholder benefits.
It's in achieving the 'so what' that we realise the benefits for our stakeholders.
